Terms & Conditions


Bento&co is a trademark of Bertrand Co, a publicly listed company, established in Kyoto, March 2010 at the following address: Kyoto, Nakagyoku, Rokkuaku Dori, Funayacho, Yaoyacho 117, 604-8072  Japan.


The customer acknowledges awareness of the specific terms and conditions of sale when placing the order, and declares acceptance of these terms without reserve. These general terms and conditions of sale govern the contractual relations between Bento&co and the customer, and are accepted by both parties without reserve. 


Products on bentoandcopro come from several suppliers. Bento&co cannot certify that all products online are available. If an item is not available from the supplier’s stock, you’ll receive an email within 24 hours. You can either choose an alternative or wait until those goods are available or can receive a full refund within 28 days.

Bento&co is happy to supply details about the quality and origin of products, as well as a translation of conditions of use. Please note, however, that not all products will be labelled in English. Except in the case of a specified agreement, labeling is the responsibility of the reseller.


Goods are available for sale to buyers with a Bento&co Pro account only. You need to create an account to see prices.

The automatic order placement systems are considered as proof of the nature, content and date of the order. Bento&co confirms the acceptance of the customer’s order by email to the address provided by the customer.

The sale is completed only once the order has been confirmed. Bento&co reserves the right to cancel any order placed by a customer with whom there is an existing dispute regarding the payment of a previous order. In the event of an error in the delivery address, the vendor shall not be held responsible for any impossibility to deliver the product.

Canceling/Changing Your Order: we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.

Orders that have been prepared (even before shipment) cannot be cancelled and will not be refunded.


Delivery terms : Ex Works Factory (EXW)

Packages may be sent from Bento&co or direct from our suppliers.
Except in the case of a prior arrangement, all deliveries will be made by DHL, UPS or FedEx airmail. DHL guarantees Bento&co significantly better rates than any other airmail courier to Europe, Asia and Australia. To USA, Canada, South America or Africa, UPS and FedEx will be compared.

Once the handover of a shipment occurs, Bento&co the client will be supplied with a tracking number which can be used on the carriers website
Items are shipped at ‘international economy’ rates, and the average transit time is 2 to 3 days with DHL, 4 to 5 days with UPS or FedEx. Express delivery for receipt within 48 hours can be arranged on demand.

Bento&co charges delivery to the reseller. The charges include delivery to the address specified by the client.

In the case of a product broken in delivery, or missing, please advise us and send pictures within three days.  After this period, no responsibility will be taken for breakages.

If one or more shipments are delivered after a long delay, where the fault lies with the carrier, a partial reimbursement of the delivery charge can be obtained, but this compensation will depend upon the conditions of sale of the courier.


The Contract of Sale is made under the terms provided by the Incoterm DDU: Delivered Duties Unpaid (charged to the buyer).
Payment of taxes and duties will be charged to the client by DHL, UPS or FedEx. These costs include the sales tax in the country of delivery (applied to the total cost of the order), duties on the cost of products (around six percent for the European Union) and fees to the carrier.

Delivery Insurance: The costs associated with delivery guarantees shipments against any damage or loss by the carriers. Upon delivery, please check the condition of the shipment in the presence of the courier. In case of apparent damage, please decline the shipment concerned.


All prices, discounts and transportation charges are in Japanese Yen and are subject to change without notice.The price shown on the product description does not include delivery and not does include taxes and duty. 


Every order must be paid in full before dispatch unless otherwise specified.

The price billed to the customer is the price shown on the order confirmation sent by Bento&co. Secure payments are made by credit card or bank transfer. If the order is less than 60 000 ¥, online payment is compulsory.

Effective from April 5th:
We no longer accept payments through the PayPal platform.

Should you have processed your order using PayPal prior to this date, please note that any refunds will be governed by PayPal's terms and conditions. Be aware that PayPal may impose fees for refunds, which are beyond our control and, therefore, non-reimbursable by us.

For Payments via Bank Transfer:
You can find the necessary bank account details for wire transfers on your invoice. Please note, an additional fee of 4,000 JPY will be applied to your invoice to cover bank transfer charges.

Late Payment and Fee Schedule :

You will be charged a late payment fee for being more than 30 days late after shipment date of your order. There will be a 15% interest charge after the first 30 days plus additional 10% per month of your unpaid invoice.


Retard de paiement : les intérêts au taux contractuel sont de 15% après un retard de paiement de 30 jours à compter de l'envoi de votre commande, puis 10% chaque mois supplémentaire de retard. 



Products and Images. Product images on the Bento&co website, made in our own studio, cannot be used for products sold online. Bento&co can supply stock photos from the makers (neutral pictures).
High definition stock photos can be supplied in the case of a press release and on condition that they are labelled “photo – Bento&co”.

The client agrees to respect the confidentiality of our prices.


In the event of a dispute, an amicable solution will always be sought before considering possible legal action.

The present conditions are subject to Japanese law, and the legal proceedings will take place in the country of domicile of Bertrand Co.





Bank transfer only, cross border payment via SWIFT

Bank name

Bank of Tokyo-Mitsubishi UFJ

SWIFT code


Bank code


Branch code


Account name


Account number


Please note that for bank transfer payment, bank charges of 4000 Yen have to be paid by the customer. 


BERTRAND Co – Bento&co
Kyoto, Nakagyoku, Rokkuaku Dori, Funayacho, Yaoyacho 117, 604-8072  Japan.
Tel/Fax: +81 (0)75 708 2164 pro@bentoandco.com